Contact Support
Email nacre_krypton.34@icloud.com with a short description of the issue.
Please include your device model, iOS version, Mossbell app version, and any steps that reproduce the problem. Screenshots are helpful when the issue is visual.
Common Help
Restoring the Roselight Society pass
Open Mossbell, go to Settings, and use the restore purchase option for the Roselight Society pass. Make sure you are signed in with the Apple ID that originally made the purchase.
iCloud saves
Mossbell save slots are stored on your device and may mirror through iCloud when iCloud is available. If a save is missing, confirm iCloud Drive is enabled for the same Apple ID on each device, then reopen Mossbell after the device has had time to sync.
Notifications
Crop, train, pet egg, honey, and Roselight reminders require notification permission. You can change permission in iOS Settings under Notifications, or use the in-game settings toggle where available.
Deleting a save
Use the save management controls inside Mossbell to delete a save slot. If iCloud sync is enabled, deletion may also affect the iCloud copy for devices connected to the same Apple ID.
Reporting a bug
Send the location or screen where the issue happened, what you tapped just before it happened, and whether it happens every time. For placement or art issues, include a screenshot with the item selected if possible.
Privacy
Read the Mossbell Privacy Policy for details about local saves, iCloud, notifications, and purchases.